A Hosted PBX is a private branch exchange (PBX) delivered as a hosted service. Also known as a Virtual PBX the advantages include the elimination of installation, operation and maintenance costs of VoIP PBX, as Connect-O-Wan hosts their PBX for companies, in full compliance in terms of data security and regulations.
A Hosted PBX enables companies to utilise and take complete advantage of their phone system’s feature set such as voicemail, faxing, automated greetings, conferences and so on.
Connect-O-WAN: Hosted PBX’s as a service handles the call routing or switching as well as all maintenance involved in the hosted PBX service.
Hosted PBX works in three ways; either over the Public Switched Telephone Network (PSTN), or over the Internet (hosted IP PBX via Internet Telephony or Voice Over IP, VoIP) or with a combination of the two.
Strategic advantages of a Hosted PBX Solution
© circa 2019, 3CX website
Initial and Ongoing cost savings –no need of large investments for installing or maintaining phone system. A company doesn’t need to hire someone in-house to operate and maintain PBX.
Scalability – with virtual phone system, businesses can add or remove lines and extensions as they grow.
Eliminate office boundaries – employees can work from anywhere with a virtual office phone system. Ideal for home-workers and salespeople who are constantly on the move.
Strengthening of corporate image – by using a hosted phone system small businesses can still give the impression of being a large organisation with a professional phone system.
Ease of use – since there’s no end-user management involved with a virtual PBX, it’s easier to use than a traditional phone system.
Recommended for: Fast-expanding, multiple location, any size businesses.